Delivery & Returns

We ship BLACKBOX systems and parts NZ-wide, and to Australia. Orders are typically dispatched within around 10 working days — larger systems go by freight. Want a delivery estimate for your address before ordering? Get in touch.

Shipping rates

Shipping is charged per product and by region. At checkout, choose the option that matches your delivery address:

  • North Island — Urban
  • North Island — Rural (RD)
  • South Island — Urban
  • South Island — Rural (RD)

Free Store Pickup is available from our Dairy Flat location — just select it at checkout.

Returns & satisfaction guarantee

Every BLACKBOX system comes with a 7-day satisfaction guarantee (return-to-base). If it's not right for you, contact us within 7 days of delivery to arrange a return. Items must be unused and in their original condition.

Warranty

From the original date of purchase, residential use only:

  • BLACKBOX tanks20 years
  • 750W Ryobi pumps3 years
  • 750W & 1100W Trevoli pumps2 years
  • FAWS alarm systems1 year

To make a warranty or return claim, contact Tim — +64 21 355 005 or tim@storeit4less.co.nz.